Frequently Asked Questions (FAQs)
Have a question? We have answers. Here is a list of the most common questions we get about our all-in-one website service.
About Our Service & How It Works
We are a modern web design company that operates on a subscription model. Instead of a large, upfront project fee, you pay a small setup fee and a low monthly subscription. In return, we provide a complete, "done-for-you" online presence: we design and build you a professional 1-3 page website, and then we handle the hosting and core technical management to ensure it stays online.
Our service is specifically designed for small business owners who need a truly professional website but want a completely hands-off, worry-free experience. If you value your time and want an expert team to handle every aspect of your online presence, this is for you.
A traditional agency is slow and expensive. They often charge R30,000 to R150,000+ for a project that takes months to complete. Our model is built for speed and affordability. By using a streamlined process, we can launch your professional website in about a week for a simple, predictable monthly fee that any small business can afford.
No. The price you see is the price you pay. Your monthly subscription is all-inclusive and covers everything needed to keep your website live and your domain name active. The only additional costs are for any content or design changes you request after the initial launch, which are billed separately.
No. All our plans are month-to-month. We require a 30-day notice for cancellation. We want to earn your business every single month.
If you choose to cancel your subscription, your website will be taken offline at the end of your 30-day notice period. As a courtesy, we will keep a backup of your site for 60 days in case you decide to return. After 60 days, the site data will be permanently deleted.
Yes. While your website is part of our all-inclusive service during your subscription, we understand that your business needs may change. If you wish to move your site to another hosting provider and take full control, we offer a website buyout option for a one-time fee of R5,000. This includes packaging up all your website files and database for a smooth transfer.
Pricing, Billing & Contracts
Your monthly fee is an all-inclusive service package that covers:
Annual Domain Registration: We cover the cost of your domain renewal every year.
Premium Web Hosting: A secure, high-speed home for your website.
Core Technical Management: We manage the server environment and core infrastructure to ensure your website remains live and operational.
- Daily Backups: We keep your data safe in case of an emergency.
Yes. Every website we build is "mobile-first," meaning it is designed from the ground up to look incredible and work perfectly on all devices, from smartphones to desktops.
No. To ensure the quality, security, and integrity of the website, we do not provide backend access to clients. Think of us as your dedicated webmaster. We handle all changes and updates for you as a paid service. This ensures nothing can accidentally break and that all changes are implemented professionally.
About The Website & Technical Details
Our process is designed for speed. Once you've completed the sign-up form and provided us with your content (text, logos, images), we aim to have your professional website live within 5 to 7 working days.
Yes. 100%. Your domain name is a separate asset that is registered in your name. You have full ownership of it. We simply manage and pay for it for you as part of our all-inclusive service. If you ever decide to cancel, you retain full control of your domain.
Of course. We will work with you to connect your existing domain name to your new website.
The Process, Domains & Email
We are your dedicated web team. All content and design changes, such as updating text, adding a new service, or changing an image, are handled by our experts. These are treated as separate, billable requests. Please see our Add-ons Page for a full list of services and pricing.
That's a great problem to have! Our 1-3 page packages are the perfect starting point. If your needs evolve and you require more advanced features like a large eCommerce store or custom applications, our high-end division at boompow.ninja is ready to build a tailor-made solution for you.